DELIVERING YOUR SERVICES
"THERE IS ALWAYS ROOM FOR THOSE WHO CAN BE RELIED UPON TO DELIVER THE GOODS WHEN THEY SAY THEY WILL"
Today, clients are interested in more than the creative expertise and design sensibilities that you bring to their projects. In fact, more often than not, the budget and schedule rank higher in your clients mind than the design.
The process of how you deliver a project is what you will be known for, and how you take care of your clients is what your clients will talk about. This makes it vitally important to have standard operating procedures in your business.
Creating "employee manuals" and other standard documents is time consuming and arduous. Not to mention that you do not have time for it between finding the work and doing the work.
Whether you are interested in growing your company or just doing projects you love, you need a process that makes sure you are producing a consistent product. We all know that architecture is a complicated process and there are many variables we need to think about during design.
To look like the competent professional you are you need an overarching strategy that every project will go through. While this strategy is unique to the way you work, there are commonalities.
Since we are a project based industry our strategies align with our project process and generally fall into the design phase system. This is the place to start when considering your strategies and systems for delivering your services.